I’ve had some very interesting experiences when calling customer support, but last week a call to Comcast resulted in a whole new experience for me. After being on hold for about 5 minutes, listening to some of the most awful music you could possibly round up, a girl picks up. She greets me and then tells me apologetically (I hope) that her PC has got very slow and so she’s going to reboot it and will I please wait? For a profound few seconds, I stood there in incredulous shock. Though to be fair to her, she did come back after 3-4 minutes (pretty slow machine if it takes that long to boot) and she did help me out, and I somehow managed to resist making some weird joke asking her if she’d mind if I rebooted my PC as mine was getting a little slow too.